The RHDC- Consultoria & Serviços Lda, is hiring a Solar Tecnicien, for Maputo.
Overall responsibility as an employee in the Group
“Join a team of energetic entrepreneurs that set out to change the energy sector. There is so much to do. We constantly collaborate with new distribution partners in the emerging market to build the energy solutions of tomorrow. We constantly work on developing innovative technical solutions, customer service, as well as interesting supporting instruments to grow the market, and accelerate growth for ourselves and our partners. And we need the candidate to help us there”.
Description
The Solar Technician will oversee project development, technical assistance, troubleshooting and solving problems reported in the field by customers regarding their solar kit/system (battery, torch, radio, lamps, PV panel, etc.). The candidate will train the sales agents and other technicians in charge of customer installations on the operation and installation of the products. He will also be responsible for the technical after-sales service, being the main contact for customers to aid and advice on the solar kit/system and its use. We expect the candidate to complement its technical and aftersales skills with project management abilities. He will also broadly oversee all Solar Home System projects throughout its execution to ensure success and facilitate the standards of scope, budget, and timeline.
Responsibilities
- Troubleshoot solar system components and identify problems;
- Be the main contact for the company partner/distributor for technical problems in the field;
- Perform testing, troubleshooting and repair of electrical systems and solar equipment;
- Provide remote/on-site assistance and support to company partner/distributor;
- Train customers, installers and advise customers on the proper operation of their equipment;
- Document and prepare required reports on work performed and components used;
- Assist product management teams in defining and improving the customer experience;
- Regularly train sales agents to understand technical and sales aspects of Solar PV;
- Provide support to other departments on the CRM platform and IT helpdesk issues;
- Train and make refreshment trainings to call center agents on troubleshooting solar systems;
- Lead and manage a team of field technicians to optimize company’s technical after sales service.
Requirements
- Bachelor’s degree/diploma in electrical, electronic, or solar engineering;
- Demonstrated knowledge of electrical measurement and troubleshooting tools (Multimeter and Oscilloscope) AC-DC;
- Power supplies, electronic components, inverters, DC-DC converters, and transformers;
- Experience in repairing electronic devices: cell phones or other devices with printed circuit boards (PCB);
- Affinity to sustainability and willing to learn the benefits of renewable energy;
- Proficiency in basic computer software and online platforms (Word, Excel, Dropbox, Outlook/Email);
- Good knowledge of PC serial communication, microcontrollers, and firmware loading;
- Good interpersonal, communication and customer service skills;
- Teamwork and leadership come easy to the candidate when he should take ownership of tasks;
- Written and oral proficiency in English it’s a must.
About the Company
The company believes that solar powered lives are future proof. It is a Dutch Social enterprise that designs and manufactures plug & play, smart solar home systems for emerging markets. The modular and affordable energy systems intelligently connect demand and supply, enabling millions in the off-grid communities to climb the energy ladder. With this company access to affordable electricity is just the beginning. We are on a mission to build a clean energy ecosystem to support even the smallest community to become energy resilient with our grid.
Join a solar movement with us!
Note Well:
If you meet the requirements listed for this position and have proven experience, send the following documents:
Letter of Motivation; ID; updated Certificate of qualifications of the level required in that position and authenticated; NUIT; Updated Curriculum Vitae in the word version;
Interested candidates candidate should submit applications to the email Emprego@rhdconsultoria.co.mz and/or on site, at VILLA LUISA EMPREENDIMENTOS, LDA, located at Avenida de Moçambique, Nº 108, Bairro Mincanhine, Nº 1177, Q. 6. District of Marracuene, Province of Maputo, until the 30th of October 2022, putting in the subject the vacancy you want to apply for.