The U.S. Embassy is recruiting a Customer Service Representative, to be based in Maputo, Mozambique.
Description
- The U.S. Mission in Maputo/Mozambique is seeking eligible and qualified applicants for the position of Customer Service Representative
Duties
- Incumbent reports to the Customer Service Center Supervisor. The position works across all Management Section portfolios, serving as part of a "one-stop" shop for Management Section customers, coordinating tasks with frontline service providers and providing seamless customer service to the end-user
- The CSC Rep coordinates post orientation process for each incoming employee. Must have both deep and broad knowledge of all Management Section functions to include: General Services, Information Resources, Facilities, Financial Management, Human Resources, Community Liaison offices
- The CSC Representative coordinates with the various sections and agencies to ensure that all required tasks are completed prior to the arrival of an assigned officer
- Coordinates with various Management sections to ensure that departing officers meet all out-processing requirements, such as turning-in USG property, ensuring that all bills are paid, and authorizing the release of the employee’s Household Effects (HHE) shipments
- Assists customers at post with daily needs, helping follow up on requests submitted to service providers and managing service-related databases and communication tools
Notes
- Only shortlisted applicants will be contacted
- A copy of the complete position description listing all duties and responsibilities is available at the following link: goo.gl/ZcPS42